American’s Susan Shultz-Gelino Retires; Melissa Young Joins

In exciting news for American Cruise Lines, Susan Shultz-Gelino, the vice president of trade relations, has announced her retirement after many years of dedicated service. Shultz-Gelino played a pivotal role in the company’s growth, establishing their sales department and contributing to their rise as the largest domestic cruise line in the country. Taking over her position as director of business development is Melissa Young, a seasoned professional in the travel industry. Young will be responsible for leading the cruise line’s agency partnerships and trade relations, with a focus on fostering collaboration and driving sales growth. American Cruise Lines looks forward to building on the strong foundation set by Shultz-Gelino and welcomes Young to the team with enthusiasm.

Americans Susan Shultz-Gelino Retires; Melissa Young Joins

Table of Contents

Career of Susan Shultz-Gelino

Her Beginnings in the Cruise Industry

Susan Shultz-Gelino’s career in the cruise industry began in the 1980s when she joined American Cruise Lines. She started at the company in a sales role and quickly made her mark with her passion for the industry and her dedication to providing exceptional service to clients.

Role as the Vice President of Trade Relations

Throughout her career, Susan Shultz-Gelino progressed through various roles at American Cruise Lines, eventually reaching the position of Vice President of Trade Relations. In this role, she was responsible for managing the company’s relationships with travel agencies and trade partners, ensuring mutual success and growth.

Contributions in the Growth of American Cruise Lines

During her tenure at American Cruise Lines, Susan Shultz-Gelino played a pivotal role in the company’s growth. She established and led the sales department, laying the foundation for the company’s success. Through her leadership, American Cruise Lines became the largest domestic cruise line in the country.

Legacy at Retirement after Decades of Service

After decades of dedicated service, Susan Shultz-Gelino retired from American Cruise Lines. Her retirement marked a significant moment for the company, as she concluded her career with the introduction of the newest American Eagle, making it more than 20 ships strong. Her legacy includes not only the growth of the company but also the strong foundation she built for future success.

Roles and Contributions of Susan Shultz-Gelino

Establishment of a Sales Department

One of Susan Shultz-Gelino’s major contributions to American Cruise Lines was the establishment of a robust sales department. Through her efforts, the company was able to effectively market its cruises and attract a wide range of customers. This sales department became the driving force behind the company’s growth and success.

Leading a Team of Business Development Managers

Susan Shultz-Gelino recognized the importance of building strong relationships with travel agencies and trade partners. She assembled a team of Business Development Managers who were responsible for nurturing these relationships and creating mutually beneficial partnerships. Under her leadership, this team played a crucial role in expanding American Cruise Lines’ reach and influence in the industry.

Helping to Make American Cruise Lines a Major Cruise Line

Susan Shultz-Gelino’s leadership and strategic vision played a key role in positioning American Cruise Lines as a major player in the cruise industry. Through her efforts, the company experienced significant growth and became known for its high-quality cruises and exceptional customer service. Her contributions have helped solidify American Cruise Lines’ reputation as a top domestic cruise line.

Americans Susan Shultz-Gelino Retires; Melissa Young Joins

Susan’s Impact on the Fleet

From One Ship to Over Twenty

When Susan Shultz-Gelino joined American Cruise Lines, the company had just one small ship named American Eagle. Over the course of her career, she witnessed and contributed to the expansion of the fleet to over twenty ships. This growth not only increased the company’s capacity but also allowed for more diverse itineraries and better customer experiences.

The Introduction of the New American Eagle

As Susan Shultz-Gelino neared the end of her career, she had the privilege of introducing the newest addition to the American Cruise Lines fleet, the American Eagle. This ship represented the culmination of her years of dedication and hard work. The introduction of the American Eagle further solidified American Cruise Lines’ position as a leader in the industry.

Susan’s Relationship with the Company Post-Retirement

Remains a Significant Figure Even After Retirement

Despite retiring from her position at American Cruise Lines, Susan Shultz-Gelino continues to be a significant figure within the company. Her contributions and legacy are celebrated, and she remains a valued member of the American Cruise Lines family. Her expertise and insights continue to be sought after and respected.

Susan’s Influence in Passing the Baton to Melissa Young

Prior to her retirement, Susan Shultz-Gelino played a crucial role in identifying her successor, Melissa Young. She recognized Melissa’s talent, experience, and passion for the cruise industry and believed she was the perfect fit to lead the company into the future. Susan’s influence and guidance during this transition period ensured a smooth handover and set Melissa up for success.

Americans Susan Shultz-Gelino Retires; Melissa Young Joins

Introduction of Melissa Young

Background in the Travel Industry

Melissa Young brings with her a wealth of experience in the travel industry, which makes her a valuable addition to American Cruise Lines. Her background provides her with a deep understanding of the industry’s dynamics and the needs of customers. This knowledge will undoubtedly contribute to her success in her role as director of business development.

Her Previous Roles and Experiences

Before joining American Cruise Lines, Melissa Young held various positions in the travel industry, including roles at leading travel agencies and cruise lines. Her diverse experiences have given her a well-rounded perspective and a unique skill set that will benefit American Cruise Lines as she takes on the challenge of leading the company’s business development efforts.

Expectations Upon Joining American Cruise Lines

Melissa Young joins American Cruise Lines with high expectations. Her proven track record and expertise in the industry make her an ideal candidate to continue the company’s growth and success. With her leadership, American Cruise Lines aims to further strengthen its relationships with travel agencies, expand its network of partners, and develop new collaborations.

Melissa Young as Director of Business Development

Role in Leading the Cruise Line’s Agency Partnerships

As the director of business development, Melissa Young has a critical role in managing American Cruise Lines’ agency partnerships. She will work closely with travel agencies to enhance the company’s presence in the market and increase sales. Her expertise in building strong relationships and her understanding of the needs of travel advisors will be instrumental in achieving these goals.

Leading the National Network of Business Development Managers

In addition to overseeing agency partnerships, Melissa Young will be responsible for leading the national network of Business Development Managers. This team plays a vital role in driving the company’s growth by fostering relationships with trade partners and identifying new business opportunities. Under Melissa’s leadership, this team is expected to continue the success established by Susan Shultz-Gelino.

Americans Susan Shultz-Gelino Retires; Melissa Young Joins

Melissa Young’s Aims and Aspirations

Growing Sales with Travel Advisors

One of Melissa Young’s primary aims is to grow sales with travel advisors. She recognizes the importance of travel advisors in influencing customer decisions and believes that by providing them with the necessary tools and support, American Cruise Lines can increase its market share. By collaborating closely with travel advisors, Melissa aims to develop mutually beneficial partnerships that drive sales growth.

Fortifying Trade Partnerships

Melissa Young understands the significance of trade partnerships in the success of American Cruise Lines. She aims to strengthen these partnerships by fostering open communication, providing support and resources, and identifying opportunities for collaboration. By fortifying trade partnerships, Melissa believes the company can expand its reach and ensure long-term success.

Cultivating Exciting New Collaborations

In addition to maintaining existing partnerships, Melissa Young is eager to cultivate new collaborations for American Cruise Lines. She recognizes the value of innovation and staying ahead of industry trends. By seeking out new collaborations, Melissa aims to bring fresh perspectives and offerings to the company, ensuring its continued growth and relevance in the market.

Envisioning Growth with Melissa Young

Potential Contributions to American Cruise Lines

With Melissa Young at the helm, American Cruise Lines is poised for continued growth and success. Her expertise and experience in the travel industry make her well-equipped to navigate the ever-changing landscape of the cruise industry. She brings a fresh perspective and a drive for innovation that will help propel the company forward.

Building on the Strong Foundation Laid by Susan

Melissa Young recognizes the significant impact Susan Shultz-Gelino had on American Cruise Lines. She acknowledges the strong foundation laid by her predecessor and aims to build upon it. By leveraging the company’s strengths and capitalizing on the opportunities available, Melissa plans to take American Cruise Lines to new heights.

Future of American Cruise Lines Under Melissa’s Leadership

Under Melissa Young’s leadership, American Cruise Lines can look forward to a bright future. Her strategic vision, passion for the industry, and commitment to excellence position her as a capable leader who will guide the company through continued growth and success. With Melissa at the helm, American Cruise Lines is well-positioned for continued industry leadership.

Americans Susan Shultz-Gelino Retires; Melissa Young Joins

American Cruise Lines under New Leadership

Changes to the Company Structure

With the transition in leadership, American Cruise Lines may undergo changes to its company structure. These changes may include the realignment of roles and responsibilities to optimize efficiency and drive growth. The new leadership will likely assess the current structure and make adjustments as necessary to ensure the company’s continued success.

Implication for Partners and Stakeholders

Partners and stakeholders of American Cruise Lines can expect continuity and a commitment to excellence under the new leadership. Melissa Young’s experience and expertise will bring a fresh perspective while maintaining the company’s core values and dedication to providing exceptional experiences to customers. Partners and stakeholders can continue to expect strong collaboration and support from American Cruise Lines.

Possible New Directions

With new leadership comes the possibility of exploring new directions and initiatives. Melissa Young may introduce new strategies and innovations to further elevate American Cruise Lines’ position in the industry. These new directions could potentially include the expansion of services, the development of new itineraries, or the introduction of innovative onboard experiences. American Cruise Lines’ willingness to embrace change will ensure its continued relevance and success in the cruise industry.

Impact on the Cruise Industry

Effect of Leadership Change on the Cruise Industry

The leadership change at American Cruise Lines is likely to have a ripple effect on the cruise industry. As a major domestic cruise line, American Cruise Lines’ success and strategies often influence the industry as a whole. The changes implemented under Melissa Young’s leadership may set new industry standards or drive market trends, which can impact other cruise lines and industry stakeholders.

Response from the Cruise Industry

The cruise industry is likely to respond positively to the leadership change at American Cruise Lines. Melissa Young’s reputation and experience in the industry make her a respected figure among industry professionals. Other cruise lines and industry stakeholders may view her appointment as a positive sign of growth and innovation within American Cruise Lines, which may pave the way for further collaboration and partnership opportunities.

Adjustments Required from Stakeholders

Stakeholders in the cruise industry, including travel agencies, trade partners, and customers, may need to make adjustments in response to the leadership change at American Cruise Lines. They may need to familiarize themselves with Melissa Young’s leadership style, preferences, and strategic direction to align their efforts and expectations with the company’s new direction. Open communication and collaboration will be key to a successful transition for all stakeholders involved.

Source: https://cruiseindustrynews.com/cruise-news/2023/09/americans-susan-shultz-gelino-retires-melissa-young-joins/

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